The fastest way is inside the game: Settings → Support. Tell us what happened, attach a screenshot or a short video if you like (they stay encrypted and delete themselves 7 days after the request is closed), get a request number (FR-…) right away, and the reply reaches you by e-mail and in the game, where you can carry on the conversation. Prefer e-mail? Write to [email protected]. Either way, include your nickname (if you have one) and your device: a screenshot or a video makes things much faster.
On the new device open Account → “Sign in”, enter your account e-mail and type the 6-digit code you receive: levels, skins, streak and nickname come back. Both devices stay signed in. If your account was created without an e-mail (early versions), add one from the Account menu while you still have a signed-in device; if you have none left, write to us with your nickname: we will verify your identity and send you a link code.
Check your spam folder and make sure the address is spelled right. The code lasts 20 minutes and can be requested again after a minute (3 per hour at most). If it still does not arrive, open Settings → Support in the game (it works without an account too) and tell us your e-mail provider.
In the daily challenge, the weekly one and the event everyone gets the same rings. From the leaderboard, ▶ plays back a player’s best run (a dot shows where their finger was) and 👻 lets you play the challenge with their square in transparency next to yours: your run counts as always, the ghost is just a drawing. An account is needed. Your own best run can be watched by others only if you accepted: the game asks at the first launch, and you can change your mind anytime in Settings → “My challenge replays” (with no, the ones already kept are deleted). It stays 48 hours, then only if it is among the top 100.
In the game: Account → Change name. Once every 30 days (upper/lower case only: whenever you like), and the name you leave stays reserved for you for 30 days, so nobody can take it to impersonate you. Nicknames are unique and must follow the terms: if we changed yours, you read it in the game inbox with the reason and you can pick a new one right away.
In the game: Account → Change e-mail. Type the current e-mail and the new one: the 6-digit code goes to the new address, and the change is immediate. The old mailbox always gets a notice with an “it wasn’t me” link, valid for 72 hours: if it wasn’t you, one tap brings the previous e-mail back and signs out every device.
If you can still open the game: Account → Change e-mail → I no longer have access to the old e-mail. Confirm the new one with the code; the request then comes to us, we check it (nickname, account age, any tickets) and usually approve it within a day; you read it in the game. If you cannot sign in from any device, use the E-mail recovery page: nickname, old e-mail and new e-mail; if they match, a confirmation link valid for 24 hours reaches the new address. In both cases the old mailbox still gets the notice with the undo link.
From the game: Account → Delete account → confirm: everything goes at once, nickname included. If you cannot open the game, an e-mail with your nickname is enough: we remove everything within 30 days. Data stored on your device is removed by uninstalling the app or clearing the site data in your browser.
Close background apps, turn off battery saver and, in the browser, use an up-to-date Chrome, Edge or Safari. If it persists, tell us your phone model and system version.
Quick match pairs you with whoever is waiting at that moment: in the first few weeks it can take a few minutes. To play with a friend use “Create a room” and send them the 6-digit code.
Browsers block audio until you touch the page: press “Tap to start” and check that Sound is on in the menu.
On your device and, if you have an account, on servers in the European Union. All the details are in the privacy policy.